6 Ways a mobile app can change your business landscape to improve customer service
- Tracing location in real-time
A mobile app, when able to harness the potential of GPS and Google Maps, can provide your customers with real-time tracking feature. If you are in goods’ transportation business, this feature will help your customers track shipment anytime. More importantly, mobile apps are surely the fastest and easiest way to keep your customers updated with shipment details.
Or if you are into Uber like business, you can leverage real-time location tracing feature to help your customers find a nearby cab. Uber has already showed the world how a rightly built mobile app solution can help win your customers’ hearts and earn handsome money. There is no limit to the potential of mobile technology. Getting started with a mobile app development is certainly a brilliant idea to explore your share of business opportunities!
- Mobile booking of your service
Many transport and logistics companies are these days offering doorstep pickup service. A mobile app can make the pickup booking quite easy and quick. An app can also be used to take advance booking of shipments of your new and existing clients in hassle-free manner.
- Sending in-app messages for discounts, offers and company news
A mobile app can lend you a best way to keep your users updated of your services. You can employ an array of push notifications for offers and discounts directly to your customers’ phones. You can also share exclusive promo codes to selected customers. Using in-app messaging, you can keep your customers most up-to-date of your services and also keep them aware of latest news which can impact their shipment in transit. For example, if there is a storm or any other alarming weather condition, you can use mobile apps to update customers about the delay in shipment deliveries.
All these are a few of the many ways, you can use the push notification feature in your mobile app to keep your customers engaged and satisfied. A satisfied customer is more likely to consider you the next time he is in need of transport or logistic service.
- Replacing the paper forms with mobile ones
Transport and logistics businesses are going paperless nowadays. Instead, they have adapted to BYOD policies and allow their employees to fill all details such as shipment dimensions, vehicle numbers and number of shipping items in digital forms using their Smartphone or tablet device.
Digitally capturing and organizing of details will not only increase the accuracy of information, but also enable drivers to share the information in real-time by making a few taps on their Smartphones; this can further increase operation as well as resource efficiency and enable you to serve your customers more efficiently.
- Providing a direct communication channel
With a mobile app, you can share all your company’s contact details, operating hours, services, shipment centers, rules and regulations, delivery modes, etc. directly to your customers and prospects. You can also integrate a live chat, email and phone support to your enterprise app solution.
- Generating the proof of service using the app
Unlike the paper based signature, mobile app can allow the shipment delivery staffs or truck drivers to create a digital proof of delivery to avoid any kind of discrepancy or inaccuracy. All the information such as customers’ digital sign, barcode scanner, or shipment number can be stored within the app and automatically updated to backend server where the authorized persons can access it anytime.
Use of mobile app in capturing proof of service will enforce the staff to make delivery on time. Moreover, you can easily extract this signed copy as a receipt to your customer thereafter. Mobile apps make use of GPS location to managing customer deliveries and photos of the site as a proof of service.